General FAQS

No matter what page you're on in our website, there are always three easy ways to find exactly what you're looking for. Every page gives you the option to enter a Search, to Shop, or to access our Site Map. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item SKU number into the Search field on the upper right hand section of every page. You can also browse for an item by selecting one of the categories on the top of every page(i.e. eat, sleep, etc). Or you can click on the Site Map appearing at the bottom section of every page. A list of Categories to choose from will appear to assist you in locating the item you're interested in.

You can type in the exact name or catalog number of the item into the Search field appearing in the upper right hand section on every page of our website.

It's easy. First click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box and then scroll down to the bottom of the page and click the Add to Cart button. When you are ready to checkout, you can click on Cart to view the entire contents of your cart.A Checkout button at the bottom of the page will take you to a Sign In page. Here you can Sign In if you already have an account with us, or you can continue shopping As A Guest. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Order and you're all Checked Out. A confirmation page will show a summary of your transaction.You may choose to print this for your records. An email version of this summary will be sent promptly. Why this is safe. You can also place your order by calling us at 888-780-5928.

All of the merchandise that you can find in our stores is available for purchase online, subject to availability. Just go to Shop and choose from the category you wish to view. All merchandise prices displayed on our website are current and take precedence over any previously published prices.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.In order for SSL to work, you must use an high-security browser. Learn more. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone at 888-780-5928. Customer service hours are Mon - Fri: 8 am - 7 pm CT; Sat - Sun: 8 am - 6 pm CT.

When you are choosing your items, an item availability message will appear on the product detail page. A quick glossary:

stock This item is currently available to ship.

currently on backorder online You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.

currently on backorder for your Postal Code You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area.There may be a short wait before it can ship.

limited quantity available You may want to purchase this item now, as it has been discontinued and quantities are limited.

limited quantity available for your Postal Code You may want to purchase this item now, as it has been discontinued and quantities are limited.

limited quantity, currently on backorder online You may want to purchase this item now, as it has been discontinued and quantities are limited.While we are currently out of stock for Internet orders, a limited supply will be arriving shortly.

limited quantity, currently on backorder for your Postal Code You may want to purchase this item now, as it has been discontinued and quantities are limited.While we are currently out of stock, a limited supply will be arriving shortly.

no longer available Sorry, this item is no longer available for purchase.

All current CB2 merchandise may be purchased in our stores, of course pending availability. While you can purchase most items and take them home with you for immediate gratification, some things like furniture, lighting, rugs and other large items are available for delivery only.Our store associates will arrange for delivery in the most economical way possible from the warehouse closest to your home.

You can include a gift message free of charge with any item during Checkout. And don't worry, none of our items ship with price tags or pricing information.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

If you are using older versions of your browser, you may experience technical difficulties with online ordering.If you are experiencing problems with the site, download any of the following recommended browsers:

• Chrome(For Macintosh, Windows, and Linux)
  https://www.google.com/chrome/
• Firefox(For Macintosh, Windows, and Linux)
  https://www.mozilla.org/en-US/firefox/
• Internet Explorer(For Windows)
  https://support.microsoft.com/en-us/products/internet-explorer
• Safari(For Macintosh)
  https://www.apple.com/safari/

Current AOL users may also enter "upgrade" as an AOL keyword.

We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation.

Taxes are calculated for each shipping address total based on the province and territory to which the item(s) is shipped.

Taxes will be applied to ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, NORTHWEST TERRITORIES, NUNAVUT, ONTARIO, PRINCE EDWARD ISLAND, QUEBEC, SASKATCHEWAN, YUKON. This amount will be included in your Total Tax at Checkout.

This amount will be included in your Total Tax at Checkout.

• Where and when applicable, we collect sales tax on shipping.

At CB2, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

non-furniture items We will accept returns and exchanges of non-furniture items if they are returned within 30 days of customer receipt, a valid proof of purchase is provided, and items are returned in good condition (unused and unwashed).

stock furniture, rugs and rug pads If you are not satisfied with your Stock furniture, rug or rug pad purchase, you must contact us within 7 days of delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup.The item will be inspected upon return, and a refund amount will be determined based on its condition. For furniture orders placed online, please call us at 888-780-5928. For orders placed through a store, please contact the store where the sale originated.

custom/made to order We require a 50% deposit for all custom/made to order items. These items are made to your specifications and cannot be cancelled, returned or exchanged.

more about returns and exchanges

We are happy to provide a one-time price adjustment for items marked down within 7 days of receipt of the merchandise.

We accept a variety of payments including PayPal, Apple Pay, MasterCard, Visa, American Express, Discover, and Crate and Barrel Gift/Shop Cards.

Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular Web site. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.

You will need cookies to be turned on when you are logging in to your account, your registry, or when you are attempting to complete a purchase.

Chrome 3.0 or higher Click the wrench icon at the top right of the browser.Select "Options" from the drop down menu that appears.Click on the "Under the Hood" tab.You will see an area entitled "Privacy". Scroll down to "Cookie settings" and select "Allow all cookies" from the drop down box.Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser.Select "Options" from the drop down menu that appears.Click on the "Privacy" tab.You will see an area entitled "Cookies". Click in the checkbox(small white square) next to "Accept cookies from sites". A check indicates that this option is selected.Click "OK" to close the menu.

Internet Explorer 7 or higher Click the "Tools" menu at the top of the browser.Select "Internet Options" from the drop down menu that appears.Click on the "Privacy" tab.Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen.Select "Preferences" from the drop down menu that appears.Click on the "Security" tab.You will see an area entitled "Accept cookies". Click in the checkbox(small white circle) next to "Always". Click "OK" to close the menu.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, “Assembled for delivery to Postal Code…” will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

Unfortunately we are unable to provide assembly service for items purchased in store.

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

You can search among the assembly instructions for all of our products here.

Yes, you can return merchandise that was assembled in your home.

You do not need to disassemble the product.

Just call 888-780-5928. You will need the SKU/item number of the piece that needs replacement hardware.

Store Pickup allows you to make purchases online and pick up your order at a store of your choice. Get your orders faster and avoid shipping charges.

Add items to your cart. Click the store Pickup button on the Cart page and select your local store. Complete your order online. You may go to the store after you receive the "Ready for pick-up" email or text. Bring your "Ready for pick-up" email or text to your selected store to pick up your items.

Items eligible for store pickup will be marked with the "Free & Fast Store Pickup" option both on the product information page and in your cart.

There is no additional charge for Store Pickup and you avoid shipping charges.

You will receive an email as soon as your order is ready for pick up.

Your order will be packed and ready for pickup based on the date and hour assigned to you at time of the order. Please be sure to wait for the "Ready for pickup" email before coming to the store.

Yes. Simply indicate the name of the person who will be picking up your order during Checkout. He or she will be required to present the "Ready for pickup" email to pick up your order.

Our store associates will automatically package your items in a way that will make them safe for you to transport. If you prefer to have your items boxed in a specific way, you will have the option to ask the store to call you for directions in Checkout.

In checkout, there is an optional box to enter your mobile number. By doing this, you will receive a text asking you to approve receiving texts about your order. Text messages will be sent to alert you each time part of the order is ready for pick up but no more than 6 alerts per order. Terms and condition apply.

You will receive an opt in text asking you to reply yes to receive texts. By replying yes, you are agreeing to receive texts about your order. You will receive texts each time an item is ready for pick up. By not responding or by responding STOP, you will not receive any texts related to this order.

You will only receive texts related to the order you are placing for store pickup. Future online store pick up orders will again ask if you would like to receive texts for the new order in the checkout process.

Please show your "Ready for pickup" email (print out or on your mobile device). This will be sent to you as soon as your order is ready.

Any CB2 associate can direct you to the area where you can pick up your order, which will be packed and ready for you. Backdoor pick up service is also available - just call the store 15 minutes before you plan to arrive.

We will hold your items for 7 days from the date of Ready for Pickup email. Orders not picked up within 7 days will be cancelled and payment refunded.

If the items you purchased are on backorder, you will see an estimated time of arrival date instead of a date and time to pickup your order. When your items arrive in stock at the store you will receive a "Ready for pickup" email. If you have multiple items on backorder that come to the store at different times you can pick up as the items arrive or wait until your whole order is ready for pickup.

Store pickup may not be available for certain items, due to low quantities or oversize dimensions, not stocked at stores.

Unfortunately, we are unable to provide assembly service for items picked up in store.